If you are in need, please apply for financial assistance by calling:
(519) 426-6170 (Simcoe, Norfolk), (519) 582-3579 (West Norfolk) or (905) 318-6623 (Dunnville, Haldimand) extension 3777.

A trained Intake Case Aide will ask you a number of questions to determine if you will qualify for assistance.  The telephone interview could take up to 45 minutes.  It is important to have all the information necessary ready for you and all your family members to complete the telephone application.  

Please have the following information available:  

	birth certificate
	social insurance number
	health card number
	immigration number and date of landing (if applicable)
	marital status
	cost of accommodations including mortgage, rent, utilities, insurance and taxes
	address history for the last twelve months
	employment information for the last three places of employment
	bank account information
	information on earnings and income

Based on your information, if you seem eligible for assistance, you will be scheduled for an Intake Verification Interview.  The Intake Case Aide will also inform you which papers you will need to bring with you to this interview. You will have a choice to have your Intake Verification Interview scheduled at our Simcoe or Dunnville locations.

During this in-person interview an Ontario Works' Financial Case Manager will review and verify the information captured by the Intake Case Aide and by third party checks.  Your eligibility will be confirmed and the required forms will be completed.  Your Ontario Works' Employment Case Manager will then develop a Participation Agreement that meets and supports your employability needs.  You will also be given information regarding various programs and services available to you and discuss expected employment activities.  Your route may include job searching, basic training, or acquiring relative work experience.  You will take an active role in the development of your own route to financial independence.

Every person has the right to apply for assistance and to have an application taken.  While receiving social assistance you will be responsible for attending periodic interviews, reporting, participating, and following the rules.

There may be times when you disagree with decisions that are made about your social assistance.  If this happens, you can request an internal review.

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Copyright © 2004 
Ontario Works & Social Services

Last updated 27-05-05